Oven Cleaning Lambeth Service Terms and Conditions

These Terms and Conditions set out the basis on which Oven Cleaning Lambeth provides professional oven and appliance cleaning services to residential and commercial customers within Lambeth and surrounding areas. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business requesting or receiving the services.

Company means Oven Cleaning Lambeth, the provider of the services.

Services means any oven, hob, extractor, appliance or related cleaning services supplied by the Company to the Customer.

Premises means the property or location where the services are to be carried out.

Booking means a confirmed appointment for services made by the Customer and accepted by the Company.

2. Scope of Services

The Company provides specialist oven and appliance cleaning services within Lambeth and nearby areas. The exact services to be supplied will be agreed with the Customer at the time of booking and confirmed in the booking confirmation.

Services may include, where requested and applicable, deep cleaning of ovens, hobs, extractor fans, ranges, microwaves and other similar appliances, including the use of appropriate cleaning products, removal and cleaning of detachable parts, and the wiping of accessible external surfaces.

The Company does not undertake gas or electrical repair, installation, or servicing. Any disconnection or reconnection of appliances requiring a qualified engineer is the Customer’s responsibility.

3. Booking Process

3.1 A booking may be requested by the Customer via the Company’s chosen contact or booking methods. The Customer must provide accurate information about the type and condition of the appliances, the Premises address, and any access or parking restrictions.

3.2 A booking is not confirmed until the Company has acknowledged and accepted it. The Company reserves the right to decline any booking at its discretion.

3.3 The Customer is responsible for ensuring that the details of the booking are correct. Any amendments requested after confirmation are subject to availability and may affect the price and timing of the services.

3.4 The Company may offer estimated arrival windows rather than exact times. While every reasonable effort will be made to arrive on time, occasional delays may occur. In such cases, the Company will seek to inform the Customer as soon as reasonably possible.

4. Access to the Premises

4.1 The Customer must ensure safe and reasonable access to the Premises at the agreed time. This includes providing any necessary entry arrangements such as keys, entry codes or concierge approvals.

4.2 Parking arrangements are the responsibility of the Customer. Where paid or restricted parking is the only option, any associated charges may be added to the final invoice or must be reimbursed by the Customer.

4.3 If the operative is unable to gain access to the Premises at the scheduled time, or if the environment is unsafe or unsuitable for work, the Company may treat the visit as a late cancellation and apply the relevant charges as described in the cancellation section.

5. Customer Responsibilities

5.1 The Customer must ensure that the appliances to be cleaned are in normal working order and safe to use. The Company will not be responsible for faults, damage or malfunction that exist prior to the service.

5.2 The Customer should clear the immediate area around the appliances and ensure that the work area is reasonably tidy and accessible before the operative arrives.

5.3 Children, pets and vulnerable persons must be kept away from the work area during the cleaning process, particularly while cleaning products and dismantled parts are in use.

5.4 The Customer must inform the Company before the service begins of any known defects, loose parts, specialist coatings, non-standard finishes or previous damage to the appliances or surrounding areas.

6. Pricing and Quotations

6.1 Prices are generally based on the type, size and number of appliances, as well as the location of the Premises within the service area.

6.2 Any quotation provided by the Company is given in good faith based on the information supplied by the Customer. If, on arrival, the actual condition or specification differs significantly, the Company may revise the price accordingly before commencing work.

6.3 If the Customer does not accept a revised price, the Company reserves the right not to proceed with the service. In such a case, a reasonable call-out or cancellation charge may apply to cover time and travel costs.

7. Payments and Invoicing

7.1 Unless otherwise agreed in writing, payment is due either in advance of the appointment or immediately upon completion of the services.

7.2 The Company may accept various payment methods, which will be communicated to the Customer at or before the time of booking. The Company is not obliged to accept any particular method of payment.

7.3 For commercial customers or larger jobs, the Company may, at its discretion, agree alternative payment terms. Any such terms must be confirmed in writing.

7.4 If payment is not received on the due date, the Company reserves the right to charge interest on the outstanding amount and to recover any reasonable costs incurred in pursuing payment.

8. Cancellations and Rescheduling

8.1 The Customer may cancel or reschedule a booking by providing notice to the Company. The amount of notice required for a change without charge will be advised at the time of booking and is typically at least 24 hours before the scheduled appointment.

8.2 If the Customer cancels or reschedules with less than the required notice, the Company may charge a late cancellation fee, which may be a fixed amount or a percentage of the quoted service price, to cover lost time and costs.

8.3 If the Customer is not present at the Premises at the scheduled time and access has not been arranged, the Company may treat this as a late cancellation and apply the relevant charges.

8.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, such as severe weather, transport disruption, staff illness, or operational issues. In such cases, the Company will offer a new appointment date and time as soon as reasonably practicable. The Company will not be liable for any indirect costs or losses resulting from such changes.

9. Service Standards and Limitations

9.1 The Company will carry out the services using reasonable care and skill and in accordance with industry-appropriate methods for oven and appliance cleaning.

9.2 While every effort is made to restore the appearance of appliances, results may vary according to age, condition, level of soiling, and prior maintenance. The Company does not guarantee that all staining, discolouration or burnt-on deposits will be completely removed.

9.3 Some parts, seals, or finishes may have deteriorated over time, and further cleaning could reveal underlying wear or defects. The Company is not responsible for normal wear and tear that becomes more visible as a result of thorough cleaning.

9.4 The Company will not be responsible for damage arising from faulty manufacturing, installation, pre-existing defects, or components that fail during normal handling, such as worn clips, brittle plastic, corroded screws, or perished seals.

10. Liability

10.1 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot be lawfully excluded.

10.2 Subject to the above, the Company’s total liability for any loss or damage arising out of or in connection with the services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable by the Customer for the specific appointment during which the incident occurred.

10.3 The Company will not be liable for any indirect, consequential or economic loss, including loss of profit, business, contracts, or anticipated savings, arising out of or in connection with the provision of the services.

10.4 The Customer is responsible for ensuring that any delicate items, decorations, or valuables in or around the work area are safely removed or protected before the start of the service. The Company accepts no responsibility for damage to such items that are not reasonably protectable during standard oven cleaning operations.

11. Complaints and Claims

11.1 If the Customer is dissatisfied with any aspect of the service, they must notify the Company as soon as possible and, in any event, within 48 hours of completion of the work.

11.2 The Company will investigate any complaint and may request to revisit the Premises to inspect the work and, where appropriate, to attempt reasonable rectification.

11.3 Any claim for damage must be supported by evidence and must be reported promptly. Failure to report issues within a reasonable period may affect the Company’s ability to assess and respond to the complaint.

12. Waste Handling and Environmental Regulations

12.1 The Company seeks to comply with applicable waste and environmental regulations relevant to cleaning operations within its service area.

12.2 Used cleaning materials, disposable cloths, and minor non-hazardous waste generated during normal oven cleaning will either be left neatly bagged at the Premises for the Customer’s disposal in household waste, or removed by the Company if previously agreed. Any specific arrangements will be communicated at or before the time of service.

12.3 Where the services involve removal of detachable parts heavily contaminated with grease or residue, the Company will handle such materials in accordance with reasonable industry standards and in a manner that seeks to minimise impact on the local environment.

12.4 The Company does not undertake the removal of large quantities of general household waste, building waste, or other refuse unrelated to the cleaning service. It is the Customer’s responsibility to ensure that such waste is managed through appropriate local collection or disposal schemes.

13. Health and Safety

13.1 The Company will use cleaning products and methods suitable for professional oven cleaning and will take reasonable precautions to protect the Customer, the Premises and its operatives.

13.2 Certain cleaning products may produce vapours or require temporary ventilation. The Customer agrees to follow any safety advice given by the operative, including keeping children and pets away from the area during and immediately after cleaning.

13.3 If the operative considers that working conditions are unsafe, unsanitary or pose unreasonable risk, the Company may suspend or terminate the service. In such cases, a charge may still apply to cover time and travel where the situation arises from the Customer’s actions or omissions.

14. Personal Data and Privacy

14.1 The Company may collect and process personal data such as name, address, and booking details for the purposes of delivering the services, handling enquiries, managing payments and fulfilling legal obligations.

14.2 The Company will take reasonable steps to protect personal data and will not sell or disclose it to third parties except where necessary to provide the services, process payments, or comply with legal requirements.

15. Amendments to Terms and Conditions

15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any revised terms will apply to new bookings from the date of publication.

15.2 For existing confirmed bookings, the version of the Terms and Conditions in force at the time of booking will generally apply, unless a change is required by law or regulatory authority.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written confirmation or specific agreement relating to a particular booking, constitute the entire agreement between the Customer and the Company in relation to the services provided and supersede all previous discussions, correspondence, or understandings.

By placing a booking with Oven Cleaning Lambeth, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.